Shipping policy
Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days following successful payment confirmation. Our efficient fulfillment process minimizes waiting periods, allowing customers to receive their fresh seafood products in a timely manner while preserving optimal quality.
International Shipping & Delivery Time
Our standard international shipping service delivers orders within an estimated 6–14 days to most global destinations. Delivery durations are not guaranteed and may vary based on regional logistics and local customs clearance progress. Customers can select the expedited rush shipping option during checkout for faster delivery.
Shipping Cost Calculation & Transparency
Shipping fees are automatically calculated in real time according to your order’s total weight and final shipping destination. The exact shipping charge will be clearly displayed on the checkout page before payment, with no hidden fees or undisclosed additional costs.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, tariffs or import taxes set by local customs authorities. All such charges are the exclusive responsibility of the receiving customer. We advise reviewing your local import regulations prior to placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We utilize high-strength, shockproof and insulated packaging materials tailored for perishable seafood items, protecting products from damage, leakage and spoilage during transit. Optional shipping insurance is offered at checkout for all high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please thoroughly inspect the outer packaging upon parcel delivery. If you spot any damage, leakage or severe deformation, take clear photographic evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are discovered after accepting and signing for the delivery, please submit a support request within 48 hours. Our team will verify the issue and offer reasonable return, exchange or other appropriate after-sales solutions.
Customer Support
For any inquiries regarding shipping status, customs clearance or delivery-related issues, our dedicated support team is available to assist you at any time. Feel free to reach out for professional and prompt guidance via email: service@nehutech.shop or phone: +64 22 184 9302.
Thank you for shopping with NEVILLE HUTTON! We continuously optimize our logistics procedures to deliver a faster, safer and more reliable shopping experience for every customer.